Terms and Conditions
In these Terms and Conditions "General Bioscience" shall mean General Bioscience Corporation, 100 North Hill Drive, Suite 14, Brisbane, California 94005, USA. The Terms and Conditions set out below shall apply to General Bioscience branded products and services and to products distributed by General Bioscience on behalf of other suppliers.
General Bioscience shall be entitled to amend at any time in its absolute discretion the terms and conditions by posting them on this website in amended form with a note of the date when such amendments shall take effect. Your continued use of the website after the date any amendments shall take effect shall be construed as your acceptance to such amendments.
All orders are subject to availability. Prices of products do not include freight or import duties where these are applicable. Price and other information provided is subject to change without notice. While every effort is made to keep information provided by General Bioscience up to date, General Bioscience will not be liable to you or anyone else if errors should occur in information provided on this website.
The following information is required to process an order:
- A Purchase Order Number (unless paying by credit card);
- Name, phone number and email address or fax number of the purchasing officer;
- Name and email address of the recipient for the order - so we can notify the shipping status;
Receipt of products
Packaging and products should be inspected immediately upon receipt. Notification of damage, shortages or defects should be given immediately by e-mail or fax.
Risk in the products passes on despatch. Property in the products does not pass until the product has been paid for in cleared funds.
Return & replacement policy
If a product does not perform as described on the datasheet please notify us within 12 months of delivery and our technical experts will examine details of your protocol to determine whether the problem is protocol related or product related: For protocol-related problems, our experts will provide technical support and recommendations. For product-related problems, a replacement or refund will be offered. If you do not provide details of your protocol or follow the recommendations of our experts, General Bioscience will unfortunately be unable to issue a replacement or refund. This offer is only valid for products purchased directly from General Bioscience.
If items are ordered incorrectly by the customer, General Bioscience will consider taking them back, however this excludes products which have special shipping requirements including those shipped on dry ice and those hazardous for transport. This will be subject to a 20% restocking charge on the items plus any shipping, handling and packaging costs. All requests for returns must have prior authorization and must be shipped back to General Bioscience within 7 working days of receipt of the items. Items must be returned in the same or equivalent packaging (i.e. cold and insulated) as originally dispatched by General Bioscience.
Product use limitations
All General Bioscience products are "FOR RESEARCH USE ONLY AND ARE NOT INTENDED FOR THERAPEUTIC OR ANY IN VIVO USE".
General Bioscience will not be liable for any professional advice it may offer in relation to the use of the products nor any claims or applications not listed in the literature or the misuse of products which will include using the products for diagnostic, therapeutic or in vivo use in human subjects. General Bioscience cannot provide a guarantee for all applications for which a specific reagent may be used. Further, information disclosed in General Bioscience product literature should not be considered as a recommendation to use its products in violation of any patents. General Bioscience shall not be liable for its failure to perform any of its obligations resulting from circumstances beyond its reasonable control. General Bioscience will notify its customers as soon as practically possible after it becomes aware of deficiencies in a product supplied. Any claim relating to products shall be limited to replacement or refund of original purchase price paid. Except for personal injury or death caused by General Bioscience's negligence (for which no limit applies), General Bioscience will not be liable (under contract, by negligence or any other way) for any indirect or consequential loss or damage arising out of or in connection with the products or this Agreement and General Bioscience's total aggregate liability for any loss or damage in respect of the products or this Agreement will not exceed the amount paid for the products under this order.
Except for the express warranties set out in these terms, all other warranties express or implied, statutory or otherwise are hereby excluded to the extent permissible by law.